- Introduction
C+B By Sharlene is committed to providing excellent customer service and we aim to resolve any disputes as quickly and amicably as possible.
- Informal Dispute Resolution
If you have a dispute with us, please contact us at cb_bysharlene@mail.com to try to resolve the issue informally. We will respond to your email within 14 days and work with you to find a satisfactory solution.
- Formal Dispute Resolution
If we are unable to resolve the dispute informally, either party may refer the dispute to the courts. The courts of England and Wales will have exclusive jurisdiction over any dispute arising from or related to your use of our products or services.
- Mediation
If both parties agree, we may attempt to resolve the dispute through mediation. Mediation is a process where an independent third party helps both parties come to a mutually acceptable solution. Any costs associated with the mediation will be split equally between the parties.
- Arbitration
If both parties agree, we may attempt to resolve the dispute through arbitration. Arbitration is a process where an independent third party makes a decision that is binding on both parties. Any costs associated with the arbitration will be split equally between the parties.
- Governing Law
This Dispute Resolution Policy shall be governed by and construed in accordance with the laws of England and Wales.
If you have any questions or concerns about this Dispute Resolution Policy, please contact us at cb_bysharlene@mail.com
